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How we work

Project risk / cost distribution

We value your emotional comfort and are committed to delivering high quality results and great ROI on your digital, web, software and IT projects. This is why we designed the process in which our Clients are not asked to commit to significant expenditure without first gaining firm understanding of the value they will obtain from the project, and minimising the associated risks.

The initial stages of the briefing meetings are normally at no costs whilst the rest of the discovery phase will be at minimum expenditure. This would be our contribution to implementation cost savings.

Below you can learn all the details about our process and its stages, to see what to expect when working with us, and to know what you would be gaining at each individual stage.

phase: 1

Engagement & Discovery

Develop Goals & Strategy

We need to understand how the company currently generates costs and revenues and manages its competitive advantage in its current business model in order to identify and map the potential digitalisation opportunities that will enable us to increase the efficiency and advantage in the business model.

What’s in it?

  • Digital Consulting
phase: 2

Solution Design

Architect & Engineer Changes

We create a well-fitting and effective solution for any particular client's needs including planning initiatives needed to execute changes, creating a conceptual solution, designing User Interface and choosing an appropriate technology.

What’s in it?

  • Project Design
  • Communication
  • UX
  • Graphic Design
  • Web Analytics
phase: 3

Implementation

Build & Execute Solutions

We deliver a working solution to the client developed accordingly to business requirements and arrangements from all project phases.

What’s in it?

  • Front-End
  • Content
  • QA
  • Back-End
phase: 4

Support & Maintenance

Operate Solutions, Service & SLA

We designed the process of smooth transition project from implementation to support phase. This process starts before launch and allows for stable maintenance the solution for many years. We deliver full coverage of support & maintenance depending on Client’s specific needs.

What’s in it?

  • Infrastructure
phase: 5

Customer Value Management

Measure & Optimise Success

CVM is designed to define major digital elements and activities that connect customers inteligence with profitability and optimise that. CVM is a powerful business tool as it links customers to KPIs by directly measuring the drivers of purchasing behaviour and the impact these have upon delivering business KPIs.

What’s in it?

  • Web Analytics
  • Sitecore XDB
  • DevOps

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